At Apparlis Sales Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free returns and exchanges process. Please review the following information to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. Returns and exchanges are accepted within 15 days from the date of delivery.

Non-Returnable Items

Based on our product offerings, the following items are non-returnable due to hygiene and safety reasons:

  • Underwear and socks
  • Personalized or custom-made items

Returns & Exchanges Process

  1. Initiate a Return or Exchange: Contact our customer service team at [email protected] to request a return or exchange. Please include your order number and the reason for the return or exchange.
  2. Receive Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
  3. Package the Item: Securely package the item in its original packaging, including all tags and accessories. Attach the RA number to the outside of the package.
  4. Ship the Item: Send the package to the address provided in the return instructions. We recommend using a trackable shipping method to ensure the package is received.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange an item, please follow the same process as a return. Once we receive the returned item, we will ship the replacement item to you. Please note that shipping costs for exchanges are the responsibility of the customer, unless the item is defective or incorrect.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Apparlis Sales Store Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and quantity]
  • Reason for Return/Exchange: [Provide a brief explanation]
  • Preferred Resolution: [Refund or Exchange]

Please provide the Return Authorization number and further instructions.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at [email protected]. We are here to assist you and ensure your shopping experience with Apparlis Sales Store is a positive one.

Thank you for choosing Apparlis Sales Store!